Terms & Conditions

This Terms & Conditions apply to all services provided by transferstolondonairports.com as PHV Operator in London (http://www.transferstolondonairports.com ). The T.L.A TRANSPORT Ltd reserves the right to revise any of the terms and conditions stated here and will come into effect 1 hour after posting. A quote on a journey will be valid until 24 hours after the issue thereof. These Terms & Conditions apply whether a contract has been made verbally or in writing. The hirer is responsible for the actions and decisions of all passengers on board including and additional costs incurred in performing the contract whether or not they actually travel with the party.

By using this site you signify your acceptance to these Terms of use; Please read carefully.

If you do not agree with any of the terms of use below, please do not use this site. APC On-Line Ltd reserves the right, at any time to modify, after or update these terms of use. You agree to be bound by such modifications and updates. All material on this site, including example images, illustrations,

promotions, is protected by copyrights which are owned and controlled either by transferstolondonairports.com, affiliated entities, or by third parties who have their materials to us. Material from transferstolondonairports.com may not be copied, reproduced, posted or distributed in any way. If you are dissatisfied with our site, or any materials on the site, your sole and exclusive remedy is to discontinue using our website. Low cost minicab cannot be held responsible for any loss in financial professional missed flight, trains due to the Private Hire Vehicle not arriving at the pick up or drop off address at the booked time due to adverse weather traffic conditions or road traffic accidents as well as road closures or been given incorrect booking information by the customer. Also car breakdown due to excessive use of vehicles. If this does occur the customer has the opportunity to wait and another vehicle would be sent out as soon as possible or a full refund could be asked for which would be given to you.

Any booking made by credit/debit card all charges are included. No reservation is considered as accepted until confirmed by email and the passenger has been issued with a reference number.

transferstolondonairports.com accept the booking when we receive reservations with not more than 1 month in advance. transferstolondonairports.com not guarantee the price will be the same if the reservation are made by passenger for more than one month to date of the journey.
An additional surcharge of 75% on the prices listed on this site will be added on the following dates:
24, 25, 26, 31 of December as well as 01 of January.

There may be an additional charge if the passenger has to make a stop on the way of the journey (minimum £5) or any other diversion on the way. The drivers are competent and have a good working knowledge of London and strive to take the shortest possible route on that specific day. If you may need to make another stop on the way the passenger will need to be given six hours prior notice. If on the way the passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the driver to see if it is possible to comply with the request , they might need to pay cash for it and sign with the driver.

We do monitor the flight for any delays and there will be no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight coming into one of the UK Airports, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least two hours before the scheduled arrival of that flight.

A reservation may only be altered or cancelled with the permission of the company. It has to be done in writing (preferably email) or by phone.


Cancellations informed more than 6 hours prior to time of the journey means that a 5% (whichever is greater) cancellation charge will be apply. Cancellation informed between 6 and 1 hours prior to the journey will incur 25% of the booking price. Cancellation not informed up to one hour prior to time of booking may incur 100% of the booking price.

All payments can be made in cash to the driver or credit/debit card over the internet/phone/invoice link. In the case of credit/debit card your card will be charged before or on the day of the journey. Cash booking you may pay the driver.

All cars are non-smoking, drinking, and eating unless otherwise agreed by the company.

If we pick up from UK address, the driver will wait up and till 15 min. after the time the booking was made for. If we are unable to make contact with the passenger, we will pull the driver away and the passenger will be responsible for the full cost. At the Airport the driver will go 15 minutes after flights is lended.

The driver will wait at the information desk in the Arrivals terminal. If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a no show.

The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub-contractors will be able to provide a high quality of service and will be licenced by the Public Carriage Office Transport for London. Prices of journey also depend on the size of the vehicle. The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage. The driver will kindly assist you to load your luggage if you prefer, but is not responsible for any damages to passengers luggages.


The type of information we collect are: your name, address, phone number, email address and your credit/debit card details. We will not collect any other sensitive information without your explicit consent. The information we will collect about you will be secure. The information we hold will be accurate and up to date. You may check the information we are holding by emailing us. If you find any inaccuracies we will delete or promptly correct it. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first